Get customers to sell for you
May 26, 2008: 11:19 PM ETMore entrepreneurs are embracing a simple metric that measures referrals - and helps boost profits. How do you track client satisfaction? What do you think of NPS (the Net Promoter Score)?
More entrepreneurs are embracing a simple metric that measures referrals - and helps boost profits. How do you track client satisfaction? What do you think of NPS (the Net Promoter Score)?
