Small Business: Customer service
Even in a recession, savvy retailers can boost their business.
The Flower Lady, Suwanee, Ga.
How does a florist sell more in this economy? We changed our business to designing weddings and events only, as the everyday flowers are not selling. We had to throw out too much product at the end of the week — flowers are perishable!
A dry cleaner considers turning customers' absentmindedness into a tidy tax break.
Taylor, Jackson, Miss.
I own a dry cleaning business and was wondering what to do with all the forgotten or left-behind clothes. They date back a few months or as far back as a year. I read that by donating them I could get a tax write-off.
Handling the client that wants the goods but doesn't want to cough up a check.
Susan Lewis, Lancaster, Calif.
Can we legally hold a client's paperwork if they haven't paid their bill? We do their bookkeeping and they haven't paid in months. We haven't done any additional work for about two months, and now they are asking for their paperwork back. If we send it to them, we will never get paid.
How to stand out in a crowded field without spending loads of money on advertising.
Jenny, Deer Park, N.Y.
I own a small beauty shop in a mid-sized town on Long Island, New York. The problem for me is the competition: In the past five years, three more beauty shops opened around the five-mile area, and my business started to sink two years ago. How do I stand out from a crowded field without spending tons of money on advertising?
Some clients aren't worth the headaches. Advance vetting and precautions can spare you the pain.
Chris Walker, Phoenix
I started a concierge service on a tight budget. I am not looking to conquer the world in a day. I would like to attract the "right" customer and grow the business within my means. What would be the best methods to find that "right" customer?
Expert tips for picking clients wisely and getting paid on time.
Denise Haney, Orem, Utah
How can I get our clients to pay up? There's a fine balance between getting our money and losing them as clients – but when invoices are past 100 days, isn't it time to get tough?
Tony Cantillo
How do I deal with unfair reviews of my business?
Patti is considering relocating her bra business to the city to increase foot traffic. Should Patti relocate? If not, how can she increase foot traffic?
Hate dealing with rubbery payments? Avoid them by following this advice. How do you ensure that the checks you receive translate into cash? Do you use a check service program? What has been your experience with it?
Reader Mike asked FSB's advice on surviving the dipping economy. How are you beating the slump with your grassroots business?
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