Small Business: Industry: Consulting & services
Handling the client that wants the goods but doesn't want to cough up a check.
Susan Lewis, Lancaster, Calif.
Can we legally hold a client's paperwork if they haven't paid their bill? We do their bookkeeping and they haven't paid in months. We haven't done any additional work for about two months, and now they are asking for their paperwork back. If we send it to them, we will never get paid.
Not sure if you’re underpaying or overpaying? Third-party salary surveys can help.
Thomas, San Francisco
I have a video production company with five full-time editors. I'm always stressed thinking I'm either overpaying them and I'm going to go broke, or underpaying them and am going to lose them and/or they're going to get resentful. Because of this, I realize I manage them nervously, which is not good management. How does one determine pay parity? I would like to pay them fairly so I can stop worrying and pay and manage them with confidence. Read more…
How to stand out in a crowded field without spending loads of money on advertising.
Jenny, Deer Park, N.Y.
I own a small beauty shop in a mid-sized town on Long Island, New York. The problem for me is the competition: In the past five years, three more beauty shops opened around the five-mile area, and my business started to sink two years ago. How do I stand out from a crowded field without spending tons of money on advertising?
How much should you pay your company directors? First, take a hard look at what skills they'll need to guide your business.
Paul Dzera, MGBD, New York City
What would you recommend for determining board of directors' fee levels (annual retainer, board meeting fees, committee meeting fees, etc.), both in cash and stock options? I have a small public company with revenues of about $30 million. To date, I have reviewed the Director Compensation Report available through the National Association of Corporate Directors, but their "smaller" company information is for companies with revenues ranging from $50 million to $500 million.
If you're going to use copyrighted work within your own, be prepared for legal headaches.
Cynthia Lamb, President of Rhino Entertainment, Bright, Ind.
I own a consulting firm and plan to self-publish a book detailing lessons I've learned. In my book, I quote song lyrics. The U.S. Copyright Office says I must get permission from the songs' copyright holders before using the lyrics, and I've started to do so. But my research suggests the fair use doctrine would let me reprint a percentage of the lyrics without this hassle. Can you help me understand the law in this area?
Want to write off the cost of meals while you're traveling? Here's a rundown on what to deduct, and how.
Donna, Rome, N.Y.
My boss is an electrician and is working 4 hours away from his office. Can all his meals be deducted while away from his home office?
Offering a product too cheaply can devalue it for customers. Here's how to zoom in on the right price point.
Emil G., Santa Monica
Is making a service free more counterproductive then selling the same service at a low cost? We recently put together a highly defined service in which we analyze the conversion rates of Web sites and make strategic suggestions – which we were already doing, it just wasn't separated out into its own service like it is now. Our plan was to begin offering it for free initially while we worked out the kinks, but since dropping the price to zero, it seems we've stripped the value in our clients' eyes. I expected the opposite. Any suggestions?
Debbie, Harland Clarke, Blaine, Minn.
Is it possible to up the insurance premius for smoker employees in some divisions of the company and not others?
Ray, Capital Management Group, Anaheim Hills, Calif.
I am a management & financial consultant in California, assisting small businesses in the US and internationally. I work with them to improve their business model and organize business capital up to $25 million for them. We focus on manufacturing businesses and real estate projects. Can you suggest how to to market our services in current down turn? Businesses are not enthused to borrow and banks are tightening their standards significantly. We utilize search engine marketing as well as traditional methods like email news letters, marketing associates etc. However, qualified leads are declining with each marketing dollar spent.
Armanath Nanduri, Owner, Shubisoft, Herndon, Va.
I provided software consulting services for a large corporation, which has failed to pay me the $28,000 I am owed. The corporation claims it can't pay me until it receives funds from its client. Our contract includes no term limiting my right to payment in this way. How can I ensure that my invoices are paid without hiring a pricey lawyer?
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Designer Chuck Comeau set up his manufacturing in Plainville -- 240 miles away from a major airport. More -
As staffs shrink, business owners are taking on support duties they haven't had to handle in years. More
